Objective
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Centerbase is law firm management software targeting midsize (1-50 employees) law firms. At the time of development over 400 law firms used the application worldwide and had been in development for 6 years. Centerbase focuses on case management, contact management, accounting, billing, reporting and document management toolsets. I was the first designer to be brought into the company and was tasked with creating the Centerbase 2.0 experience.

Problem & Design Goals​

Centerbase has the potential to deliver significant value across a diverse user base. Through detailed analytics and user interviews, it became evident that while lawyers themselves were infrequently engaging with Centerbase, their support staff were the primary users of the software. Lawyers continued to rely on multiple applications for their work, as Centerbase primarily functions as a firm house keeping tools. The objective was to enhance the experience for both lawyers and their staff by transitioning to Centerbase 2.0 as a one-stop shop for their law firms.
 
Design Goals

• UI Standardization: Implement a design system to ensure a consistent user interface across the platform.

• Scalability: Develop the platform to accommodate growth and evolving user needs.

• Personalization: Shift from a highly customizable application to one that offers tailored experiences to improve customer service.

• Experience Simplification: Streamline complex workflows to enhance user efficiency and satisfaction.

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Role: UX/UI designer/prototype creation, UX Researcher, Team Lead
 
Tools Used: Figma, Pendo